Shipping and Handling

Mode of shipping and packing size depends on the ordered items and is determined by the sender.

Shipping with DHL und Dt. Post (letters up to 500g), also to DHL Packstation in Germany.
 
The shipping costs are (including, VAT, packing material, disposal fees, etc.)
 
Insured shipping in Germany with DHL: 5,50 €
 
Orders above 100,- Euro will ship for free in Germany!
 
Insured shipping to countries of the European Union:
 
Up to 0.5 kg      7,75 €
Up to    1 kg    11,50 €
Up to    5 kg    12,50 €
Up to  10 kg    18,50€
 
Shipping to other countries in Europe
 
Up to 0.5 kg       7,75 €
Up to    1 kg     11,50 €
Up to    5 kg     14,00 €

Customs duty and import tax might be collected before delivery!
Shipping worldwide (DHL Zones 4-5)
 
Up to 0.5 kg      7,75 €  
Up to    1 kg    11,50 € 
Up to    2 kg    23,50 € 
Up to    5 kg    30,00 € 
 
Customs duty and import tax might be collected before delivery!
 
Shipping worldwide (DHL Zones 6)
(e.g..Australia, New Zeeland, Africa, South America)
 
Up to 0.5 kg      7,75 €  
Up to    1 kg    11,50 € 
Up to    2 kg    23,50 € 
Up to    3 kg    35,00 € 
Up to    4 kg    40,00 €
 
Customs duty and import tax might be collected before delivery!
 
Please ask for insured shipping rates.
 
Please note:
 
Only after packing your order the exact shipping fee can be determined. They can differ from the ones shown in your order. If you will have to pay more for shipping you will be asked before your order ships!
 
Delivery Time:
Your order will be shipped after payment provided that all items are in stock. (Partial shipping might be possible only in Germany)
At tis time with DHL; pickup Monday, Wednesday, Friday
In case of a shipping delay you will be informed.
 
Damaged Package:
We try to pack as careful as possible. If you receive a damaged package please object to the carrier and inform us immediately. (info@polymerclay.de)
 
Return of shipment is possible only with our written agreement.